![]() In the past, he says, he has used TurboTax Deluxe to report his investments, but now, like many other users, he is considering alternatives. ![]() ![]() "The company seems intent on fleecing the customer by increasing the price with no product improvement," says Don Rickelman, a retired entrepreneur in Naples, Fla. On, reviewers posted more than 1,200 negative comments, complaining of "bait-and-switch" and "price gouging." (Journal readers sounded off in a blog post.) People who use TurboTax to prepare their taxes online faced similar issues last year.Īs news of the change started to spread two weeks ago, longtime users took their outrage to the Internet. ![]() Now, they will need to upgrade to TurboTax Deluxe, which costs up to $30 more than the $20 Basic. Customers with simpler returns face a similar issue: They can no longer use TurboTax Basic if they want to itemize deductions (such as mortgage interest or charitable donations) on Schedule A, instead of claiming the standard deduction of $6,200 for a single filer or $12,400 for a married couple. ![]()
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